Terms of service

1. Overview

These Terms of Service govern use of sofiebridal.shop and purchases made through our online store.

Throughout these Terms, “we”, “us” and “our” refer to sofiebridal.shop.

By accessing our website or purchasing a product, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms limits statutory consumer rights that cannot lawfully be excluded.

2. Online Store

sofiebridal.shop operates as an online retail store using Shopify ecommerce technology.

We may update or modify website features where reasonably necessary for:

• Maintenance;
• Security;
• Performance;
• Legal compliance; or
• Business operations.

3. Product Information

We make reasonable efforts to display product information accurately.

Customers should review all available:

• Product descriptions;
• Photographs;
• Measurements;
• Sizing information;
• Materials;
• Colour information; and
• Other specifications.

Images may vary slightly from the appearance of physical products because of screens, photography and lighting.

Nothing in this section limits rights where products are materially misdescribed.

4. Product Availability

Products are subject to availability.

Placing an item in your basket does not reserve it.

If a product unexpectedly becomes unavailable after an order is submitted, we may cancel the affected product and issue an appropriate refund.

5. Prices

Prices are displayed before checkout.

The applicable purchase price is normally the price displayed when the customer submits the order, subject to correction of obvious errors where legally permitted.

6. Orders

Submitting an order constitutes an offer to purchase the selected products.

An automated order acknowledgement does not necessarily mean an order has been finally accepted.

We may decline an order where reasonably necessary, including because of:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• Invalid delivery information;
• Legal restrictions; or
• An obvious technical or pricing error.

7. Payment

Customers must provide valid payment information.

Available payment methods are displayed during checkout.

Third-party payment processors may process transactions.

8. Free Shipping

All orders qualify for:

Free Standard Shipping

Our estimated delivery period is:

15–20 days from successful order confirmation.

Please review our Shipping Policy for full details.

9. Delivery Information

Customers must provide complete and accurate delivery information.

If you discover an error, contact:

info@sofiebridal.shop

as soon as possible.

We cannot guarantee address amendments after fulfilment or dispatch has begun.

10. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control.

If a significant delay occurs, customers retain any rights available under applicable law.

11. Cancellation Rights

Eligible customers may cancel qualifying online purchases in accordance with our Return and Refund Policy.

Applicable statutory rights remain unaffected.

12. Personalised or Custom Products

Products made to specifications supplied by the customer or clearly personalised may be subject to different cancellation rules.

Before purchasing a customised product, customers should carefully review all information supplied during the ordering process.

Rights relating to faulty, damaged or misdescribed customised products remain unaffected.

13. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable law.

Where a customer is legally entitled to a refund, these Terms will not be interpreted to remove that entitlement.

14. Customer Accounts

If account functionality is provided, customers are responsible for maintaining the confidentiality of their login credentials.

Please notify us if you believe your account has been compromised.

15. Prohibited Uses

You must not use our website:

• For illegal activities;
• To commit fraud;
• To impersonate another person;
• To distribute malicious software;
• To attack or interfere with our systems;
• To obtain unauthorised access;
• To infringe intellectual property rights; or
• To disrupt other customers' use of the website.

16. Intellectual Property

Original content owned by or licensed to sofiebridal.shop may be protected by copyright, trademark and other applicable intellectual-property rights.

This may include:

• Logos;
• Graphics;
• Original photographs;
• Website text;
• Product presentation;
• Page layouts; and
• Other original materials.

Use of our website does not transfer ownership of those rights.

17. Customer Content

Where customers submit reviews, photographs or other content, they must not knowingly submit content that is:

• Illegal;
• Fraudulent;
• Defamatory;
• Misleading;
• Infringing;
• Malicious; or
• Harmful to website security.

We may moderate customer content where reasonably necessary.

18. Third-Party Services

Our store may rely on third parties for:

• Hosting;
• Payment;
• Shipping;
• Fulfilment;
• Analytics;
• Security; and
• Other operational functions.

Third-party services may be governed by their own terms and privacy policies.

Nothing in this section removes our responsibilities as seller where applicable law places those responsibilities on us.

19. Third-Party Links

Our website may contain links to independent third-party websites.

We do not control independent third-party websites and are not responsible for their content or practices to the extent permitted by law.

20. Errors and Omissions

We may correct genuine technical, typographical or administrative errors.

If an error materially affects an existing order, we will handle the matter fairly and in accordance with applicable law.

21. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing is intended to exclude liability for:

• Fraud;
• Fraudulent misrepresentation;
• Death or personal injury caused by negligence where liability cannot be excluded; or
• Mandatory consumer rights.

For consumer transactions, liability provisions will be interpreted consistently with applicable consumer protection law.

22. Events Outside Our Reasonable Control

We will not be responsible for failure or delay caused entirely by extraordinary circumstances outside our reasonable control where applicable law permits.

We will take reasonable steps to minimise disruption.

23. Privacy

Personal information is handled according to our Privacy Policy.

24. Policy Changes

We may revise these Terms from time to time.

Updated Terms will apply prospectively from their publication unless applicable law provides otherwise.

Existing statutory rights will not be retrospectively removed.

25. Severability

If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

26. No Waiver

Failure to exercise a contractual right immediately does not necessarily mean that right has been permanently waived.

27. Applicable Law

These Terms and customer contracts are subject to applicable UK law.

Nothing in these Terms deprives consumers of mandatory protections available in the jurisdiction in which they are legally entitled to rely on them.

28. Contact

Questions concerning these Terms should be sent to:

sofiebridal.shop
Email: info@sofiebridal.shop