Legal notice

1. Website Operator

This website operates under the trading name:

sofiebridal.shop

Website:

sofiebridal.shop

Customer-service and legal correspondence may be initiated by email at:

info@sofiebridal.shop

2. Purpose of the Website

sofiebridal.shop operates as an online retail website through which customers may:

  • Browse products;
  • View prices;
  • Review product information;
  • Place orders;
  • Make payments;
  • Arrange delivery;
  • Request returns;
  • Request refunds; and
  • Contact customer support.

3. Ecommerce Platform

The website uses Shopify ecommerce technology.

Shopify may provide technology, hosting, checkout and other infrastructure services necessary to operate the store.

The use of Shopify technology does not make Shopify the seller of products offered through sofiebridal.shop.

4. Customer Contact

Customers may contact us concerning:

  • Orders;
  • Products;
  • Delivery;
  • Cancellations;
  • Returns;
  • Refunds;
  • Complaints;
  • Privacy; or
  • Legal matters.

Contact:

info@sofiebridal.shop

5. Pricing

Product prices are displayed on our website.

Customers will be given the opportunity to review applicable order charges before submitting a purchase.

Standard shipping is provided free of charge.

6. Delivery

Our standard delivery arrangement is:

Free standard shipping on all orders

with an estimated delivery period of:

15–20 days from successful order confirmation.

7. Product Information

We aim to ensure product descriptions and information are accurate.

Minor differences may occur because of:

  • Photography;
  • Lighting;
  • Device screens;
  • Display settings; and
  • Normal manufacturing tolerances.

Nothing in this provision limits statutory rights concerning materially misdescribed or faulty products.

8. Consumer Rights

Customers purchasing through sofiebridal.shop may have statutory rights concerning:

  • Product conformity;
  • Cancellation;
  • Refunds;
  • Faulty goods;
  • Repairs;
  • Replacements; and
  • Delivery.

Nothing published on this website is intended to exclude consumer rights that cannot legally be excluded.

9. Returns

Return procedures are described in our Return and Refund Policy.

To request assistance, contact:

info@sofiebridal.shop

10. Personalised Products

Where products are made specifically according to customer specifications or are clearly personalised, different cancellation provisions may apply.

This does not remove applicable rights relating to faulty, damaged or misdescribed products.

11. Privacy

Personal information is handled according to our Privacy Policy and applicable UK data-protection requirements.

Privacy-related correspondence should be sent to:

info@sofiebridal.shop

12. Cookies

The website may use cookies and similar technologies for:

  • Essential functionality;
  • Security;
  • Shopping-cart operation;
  • Preferences;
  • Analytics; and
  • Marketing where legally permitted.

Privacy choices should be made available where required.

13. Intellectual Property

Unless otherwise stated, original materials belonging to sofiebridal.shop or its licensors may be protected by applicable intellectual-property law.

These materials may include:

  • Website text;
  • Graphics;
  • Logos;
  • Original photographs;
  • Product presentation; and
  • Website design elements.

Unauthorised commercial reproduction may be prohibited.

14. Acceptable Use

Visitors must not use the website for unlawful purposes.

Prohibited activity includes attempting to:

  • Gain unauthorised access;
  • Introduce malicious software;
  • Commit fraud;
  • Misrepresent identity;
  • Damage website systems;
  • Infringe third-party rights; or
  • Interfere with other customers.

15. Third-Party Services

Third parties may provide payment, fulfilment, delivery, hosting or technical services.

Independent third-party providers may operate under their own legal and privacy terms.

16. External Links

Links to external websites may be provided for convenience.

We do not control independent third-party websites.

Customers should review applicable third-party terms before using those services.

17. Website Availability

We aim to maintain reasonable access to the website.

However, uninterrupted availability cannot be guaranteed because temporary interruptions may occur because of:

  • Maintenance;
  • Security work;
  • Technical failures;
  • Network outages; or
  • Events outside our reasonable control.

18. Liability

Nothing in this Legal Notice excludes liability where exclusion would be unlawful.

Any limitation in our policies must be interpreted consistently with mandatory consumer protections.

19. Complaints

Customer complaints may be submitted electronically to:

info@sofiebridal.shop

Please provide enough information for us to understand and investigate the issue.

Privacy complaints will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

20. Policy Updates

We may update this Legal Notice to reflect changes in:

  • Law;
  • Regulatory requirements;
  • Website functions;
  • Shopify functionality;
  • Business operations; or
  • Internal procedures.

The latest version will be published on sofiebridal.shop.

21. Applicable Law

Use of this website and transactions made through it are subject to applicable law.

Nothing in this Legal Notice removes mandatory consumer protections available to customers.

22. Business Identification Disclosure

The online trading identity used by this website is:

sofiebridal.shop

Electronic contact:

info@sofiebridal.shop

No company registration number, VAT registration number or geographic business address is stated in this Legal Notice because none has been provided for inclusion, and no such information has been fabricated.

23. Contact

For general, customer-service, privacy and legal enquiries:

sofiebridal.shop
Email: info@sofiebridal.shop

Website: sofiebridal.shop