Shipping policy

1. Overview

This Shipping Policy explains the shipping and delivery arrangements for orders placed through sofiebridal.shop.

For delivery enquiries:

Email: info@sofiebridal.shop

2. Free Standard Shipping

We provide free standard shipping on all orders.

The standard shipping cost is:

£0.00

No minimum purchase amount is required for standard free shipping unless expressly stated otherwise during a specific promotion.

3. Estimated Delivery Time

Our estimated standard delivery period is:

15–20 days from successful order confirmation.

This estimated timeframe covers normal order processing and transportation under ordinary conditions.

4. Delivery Estimates

Delivery dates and timeframes are estimates unless a delivery date has expressly been agreed as guaranteed.

Possible causes of delay may include:

  • Carrier disruption;
  • Severe weather;
  • Public holidays;
  • High order volumes;
  • Transport disruption;
  • Customs procedures where applicable;
  • Security checks;
  • Incorrect address information; or
  • Circumstances outside our reasonable control.

Our delivery estimates do not restrict statutory consumer rights.

5. Order Processing

After an order is submitted, processing may include:

  • Payment confirmation;
  • Fraud-prevention checks;
  • Inventory allocation;
  • Product preparation;
  • Packing;
  • Label creation; and
  • Carrier collection.

6. Order Confirmation

Customers should check confirmation information carefully after ordering.

If you notice an error, contact:

info@sofiebridal.shop

as soon as possible.

7. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

The information supplied should be sufficient for the carrier to identify the destination.

If inaccurate information causes a delivery problem, please contact us and we will assist where reasonably possible.

8. Address Changes

Requests for address changes must be made as soon as possible.

We cannot guarantee that a delivery address can be amended after:

  • Fulfilment begins;
  • A shipping label has been generated; or
  • The parcel has been dispatched.

9. Tracking

Where tracking is available, tracking information may be provided after dispatch.

Carrier systems may require additional time before a new tracking number displays active movement.

10. Multiple Packages

An order may occasionally be divided into multiple packages.

If this happens:

  • Packages may arrive separately;
  • More than one tracking number may be provided; and
  • No additional standard shipping charge will be imposed simply because the order is split.

11. Delayed Deliveries

If an order has not arrived within the expected 15–20 day timeframe, contact:

info@sofiebridal.shop

Please provide:

  • Order number;
  • Customer name; and
  • Email address used for the purchase.

We will review available tracking and fulfilment information.

12. Statutory Delivery Rights

Our stated delivery period of 15–20 days is the delivery arrangement we communicate for standard orders.

If goods are not delivered within an agreed or legally applicable period, customers retain the remedies provided by applicable consumer law.

13. Lost Parcels

If tracking indicates that a parcel may be lost before successful delivery, we may open an investigation with the relevant carrier or fulfilment provider.

If a parcel is determined to have been lost before proper delivery, we will provide an appropriate remedy.

14. Damaged Parcels

If a parcel arrives damaged, please retain the packaging and contact us promptly.

Where possible, provide photographs of:

  • Outer packaging;
  • Shipping label;
  • Internal packaging; and
  • Damaged goods.

15. Missing Items

Some orders may arrive in separate packages.

If an item remains missing after all expected packages have arrived, contact:

info@sofiebridal.shop

We will investigate the missing item.

16. Incorrect Items

If the product delivered differs from the product ordered, please contact us.

We will arrange an appropriate solution.

17. Delivered but Not Located

If tracking states that an order was delivered but you cannot locate it, please:

  • Check the immediate delivery location;
  • Check any safe location indicated by the carrier;
  • Ask household members where appropriate;
  • Review carrier notifications; and
  • Contact us if the parcel remains missing.

We may initiate a carrier investigation.

18. Delivery Attempts

Depending on the carrier, unsuccessful delivery may result in:

  • Redelivery;
  • Delivery instructions;
  • Collection from a designated location; or
  • Return to sender.

Customers should follow available carrier instructions.

19. Unclaimed Parcels

Where a customer fails to collect a parcel and it is returned, we will review the circumstances after the parcel has been received back.

Any refund will be handled in accordance with our Return and Refund Policy and applicable consumer law.

20. Refused Parcels

Customers wishing to cancel an order should contact us directly instead of relying solely on refusing delivery.

Send cancellation requests to:

info@sofiebridal.shop

21. Returns

This Shipping Policy covers outbound delivery.

For cancellation, return-shipping and refund procedures, please refer to our Return and Refund Policy.

Change-of-mind return shipping and defective-product return costs may be treated differently.

22. Peak Seasons

During high-volume periods, delivery networks may experience delays.

We will continue to take reasonable steps to process and ship orders efficiently.

23. Contact Information

For all shipping-related enquiries:

sofiebridal.shop
Email: info@sofiebridal.shop

Standard Shipping: FREE
Estimated Delivery Time: 15–20 days